Deliveries are provided by Canada Post. Delivery time for packages sent by standard delivery in Canada is 2 to 10 business days. Deliveries are processed from Monday to Friday inclusively.
In the unlikely event that an item is lost in transit, L’Essentiel by MF must be notified within 2 weeks (14 days) of the date of purchase in order to initiate a claim with Canada Post. Orders reported lost after the 14-day period cannot be retraced and therefore cannot be refunded. Any evidence of delivery through the Canada Post system to the consignee will constitute clear and uncontested proof of delivery.
No refunds will be given if you do not accept a package shipped directly to you, but a credit will be issued for your future purchase, less shipping costs for future deliveries. All online purchases are treated as a contract of purchase and this contract must be honoured. Should you receive a damaged product, or if your product has been damaged due to improper packaging, please report this immediately upon reception.
Free delivery is applicable on all invoices over $250 (before taxes).
Free shipping is not included in the following postal code regions:
- J0M : Nunavik, Quebec
- X0A : Qikiqtaaluk region, Nunavut
- X0B : Kitikmeot region, Nunavu
- X0C : Kivalliq region, Nunavut
- X0E : Central Northwest Territories Region, Northwest Territories
- X0G : Southwestern Northwest Territories Region, Northwest Territories
- Y0A : Southeast Yukon Region, Yukon
- Y0B : Central Yukon, Yukon
Some remote areas in Canada can only be accessed by air. In these cases, free shipping is not provided and additional shipping charges may apply. For shipping to these destinations, please contact us so that we may inform you of shipping rates prior to placing your order.
For United States orders, L’Essentiel par MF reserves the right not to send it free of charge if standard delivery does not apply.
Our inventory is updated daily on our website. However, the physical inventory in our store and our online boutique may differ. If the purchased item is no longer in our inventory, we will notify you by email or by phone and your purchase will be immediately refunded.